# Austin Lai

## Austin Lai

- [Introduction](https://www.austin-lai.com/master.md)
- [Portfolio](https://www.austin-lai.com/about-me/portfolio.md)
- [Technical Writing](https://www.austin-lai.com/about-me/portfolio/technical-writing.md): Tools: Bitbucket, GitHub, GitLab, Jira, Confluence, Transifex, Hotjar, Doxygen, Metabase, Google Docs, Snagit, and Visual Studio Code.
- [UX Writing](https://www.austin-lai.com/about-me/portfolio/ux-writing.md): Tools: Jira, Google Docs, Abstract, inVision, Sketch, Figma, Balsamiq, Excalidraw, and Whimsical.
- [Email Communications](https://www.austin-lai.com/about-me/portfolio/email-communications.md): Tools: Oracle Eloqua, Salesforce Marketing Cloud, Salesforce Email Studio, Microsoft Word, Google Docs, and Quip.
- [Content Strategy](https://www.austin-lai.com/about-me/portfolio/content-strategy.md): Tools: Confluence, Particle, Google Docs, and Google Sheets.
- [User Research](https://www.austin-lai.com/about-me/portfolio/user-research.md): Tools: Qualtrics, Verint, Webex Meetings, Hotjar, Google Docs, and Google Slides.
- [Copywriting](https://www.austin-lai.com/about-me/portfolio/copywriting.md): Tools: Grammarly, Microsoft Word, and Google Docs.
- [Portfolio Updates](https://www.austin-lai.com/portfolio-updates.md)
- [Consistency Editing](https://www.austin-lai.com/interests/agile-design-and-development.md)
- [Remote Onboarding](https://www.austin-lai.com/interests/remote-onboarding.md)
- [Becoming a Fledgling Technical Writer](https://www.austin-lai.com/blog/becoming-a-fledgling-technical-writer.md): Read about the essentials of launching your career in technical writing—as a student, career changer, or a professional looking to specialize.
- [A Call For Simplifying Single Sourcing in Product Documentation](https://www.austin-lai.com/blog/a-call-for-simplifying-single-sourcing-in-product-documentation.md): Discover how simplifying single sourcing in your product documentation can save time, reduce complexity, and improve collaboration across teams.