# Remote Onboarding #### Datadog **2021** I joined the Documentation team in May 2021. I shadowed and reverse-shadowed the Docs On Call rotation program where you are the Documentation Liaison on Slack and PR Reviewer on GitHub for three days in a month. In January, our team migrated our internal documentation from our external GitHub wiki to our Confluence space, Docs for Docs. Since then, two new members have joined the Documentation team in November 2021, and I have contributed to existing pages (such as Writing Style) and authored new pages (such as Troubleshooting Local Doc Build and onboarding documentation). * I document tribal knowledge and explain internal processes of the Documentation team. **AppDynamics** #### 2020 My first day at Cisco AppDynamics was March 23, the week San Francisco went on lockdown. I was the first technical writer in the Information Development team to onboard remotely and luckily, I had my computer and phone already configured with Cisco identity and device management services. I set up weekly check-ins with my manager and technical writing mentor, who walked me through the New Writer's Checklist, trainings, and my first major product release! * I formatted the New Writer's Checklist into an actual checklist with macros in Confluence, updated the content to reflect a work-from-home onboarding experience, and fixed broken images/links. * I conducted a consistency review across several doc sets with a checklist of topics from the Docs Style Guide and piloted a peer review process per product release. * I published release notes, updated product documentation, and closed out release tickets in July! Since two new hires on the Information Development team started in November 2020, I have been mentoring these individuals by scheduling weekly check-ins, troubleshooting questions about the New Writer's Checklist, and hosting trainings on Confluence, Jira, Snagit, Outlook, and Zendesk. * I write documentation plans and transition docs for new writers. * I guide new writers through release notes and resolved issues. ![Application Analytics Transition Plan](/files/-MT39knnMEa55T60CX5a) **Cisco** #### **2019** At Cisco, I was the sole member of the Digital Workplace Transformation team working in San Jose and the rest of my team was spread across New Mexico, San Diego, and RTP. My team worked cross-functionally with security engineers and change managers in London, Australia, and Tel Aviv, and I’m grateful that my morning calls were never too early for me in California (7:30 AM at the earliest). I learned to be patient, document everything, and proactively communicate to ensure that my stakeholders were all in sync. I was mentored by two User Experience Researchers who introduced me to the world of user experience design, writing, and copy. * I wrote onboarding guides, email communications, and laptop provisioning instructions for new hires. * I provided UX copy feedback on screen mockups, landing pages, and design prototypes. * I transcribed group interviews, prepared research presentations, and designed surveys in Verint. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.austin-lai.com/interests/remote-onboarding.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.