> For the complete documentation index, see [llms.txt](https://www.austin-lai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.austin-lai.com/about-me/portfolio/user-research.md).

# User Research

**AppDynamics**

![Custom HTML Surveys in Confluence](/files/-MSu5K6-kRIUz9bU9Eu6)

![Custom HTML Surveys Instructions](/files/-MSu62-VAJcH-WTR-2My)

**Cisco**

* At Cisco, I observed and transcribed user feedback sessions (group, 1/1, usability testing) for several IT services.