> For the complete documentation index, see [llms.txt](https://www.austin-lai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.austin-lai.com/about-me/portfolio/user-research.md).

# User Research

Tools: Qualtrics, Verint, Webex Meetings, Hotjar, Google Docs, and Google Slides.

**AppDynamics**

![Custom HTML Surveys in Confluence](https://1987128965-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MSVa4rSUFk2NeoQaWi-%2F-MSnw2SQqrmrS4kiMdgZ%2F-MSu5K6-kRIUz9bU9Eu6%2Fqualtrics%20doc%20survey%20bordered.png?alt=media\&token=f0f03b54-2886-4cc5-9132-4e4a65664327)

![Custom HTML Surveys Instructions](https://1987128965-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MSVa4rSUFk2NeoQaWi-%2F-MSnw2SQqrmrS4kiMdgZ%2F-MSu62-VAJcH-WTR-2My%2Fqualtrics%20survey%20doc%20bordered.png?alt=media\&token=b97d50f3-efb7-414b-a165-17b065817f4c)

**Cisco**

* At Cisco, I observed and transcribed user feedback sessions (group, 1/1, usability testing) for several IT services.