✍️
Austin Lai
  • Introduction
  • About Me
    • Portfolio
      • Technical Writing
      • UX Writing
      • Email Communications
      • Content Strategy
      • User Research
      • Copywriting
  • Portfolio Updates
  • Interests
    • Consistency Editing
    • Remote Onboarding
  • Blog
    • Becoming a Fledgling Technical Writer
    • A Call For Simplifying Single Sourcing in Product Documentation
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  1. About Me
  2. Portfolio

User Research

Tools: Qualtrics, Verint, Webex Meetings, Hotjar, Google Docs, and Google Slides.

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Last updated 1 year ago

AppDynamics

Cisco

  • At Cisco, I observed and transcribed user feedback sessions (group, 1/1, usability testing) for several IT services.

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