✍️
Austin Lai
  • Introduction
  • About Me
    • Portfolio
      • Technical Writing
      • UX Writing
      • Email Communications
      • Content Strategy
      • User Research
      • Copywriting
  • Portfolio Updates
  • Interests
    • Consistency Editing
    • Remote Onboarding
  • Blog
    • Becoming a Fledgling Technical Writer
    • A Call For Simplifying Single Sourcing in Product Documentation
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  1. About Me
  2. Portfolio

Email Communications

Tools: Oracle Eloqua, Salesforce Marketing Cloud, Salesforce Email Studio, Microsoft Word, Google Docs, and Quip.

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Last updated 1 year ago

UChicago Bay Area Alumni

  • Manage a team of contributing writers on a bi-weekly email newsletter cadence with over 1,500 alumni across the Bay Area.

  • Edit draft newsletter submissions, format the newsletter layout, and design call-to-actions (CTAs).

  • Collaborate with the Chicago Booth Alumni Club of the San Francisco Bay Area Communications Chair on upcoming events, news, and announcements for UChicago alumni.

  • Document processes/policies for the newsletter program in a shared Google Drive folder, maintain the newsletter's Google Calendar, and respond to event requests in the # Slack channel.

Vinebase

Cisco

Salesforce

newsletter
Vinebase Email Communications Style Guide
10MB
PCT September 2017 Newsletter.docx
Site Reliability Engineering Newsletter
Email Newsletter From June 2023
Email Newsletter Policies
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