> For the complete documentation index, see [llms.txt](https://www.austin-lai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.austin-lai.com/about-me.md).

# About Me

- [Portfolio](https://www.austin-lai.com/about-me/portfolio.md)
- [Technical Writing](https://www.austin-lai.com/about-me/portfolio/technical-writing.md): Tools: Bitbucket, GitHub, GitLab, Jira, Confluence, Transifex, Hotjar, Doxygen, Metabase, Google Docs, Snagit, and Visual Studio Code.
- [UX Writing](https://www.austin-lai.com/about-me/portfolio/ux-writing.md): Tools: Jira, Google Docs, Abstract, inVision, Sketch, Figma, Balsamiq, Excalidraw, and Whimsical.
- [Email Communications](https://www.austin-lai.com/about-me/portfolio/email-communications.md): Tools: Oracle Eloqua, Salesforce Marketing Cloud, Salesforce Email Studio, Microsoft Word, Google Docs, and Quip.
- [Content Strategy](https://www.austin-lai.com/about-me/portfolio/content-strategy.md): Tools: Confluence, Particle, Google Docs, and Google Sheets.
- [User Research](https://www.austin-lai.com/about-me/portfolio/user-research.md): Tools: Qualtrics, Verint, Webex Meetings, Hotjar, Google Docs, and Google Slides.
- [Copywriting](https://www.austin-lai.com/about-me/portfolio/copywriting.md): Tools: Grammarly, Microsoft Word, and Google Docs.